Customer Service Charter

Mission Statement
"Our mission is to be the leading provider of integrated education services which enable children, young people and adults to fulfill their potential in a positive learning environment.
We will promote equality, innovation and partnership in the delivery of our services."

What you should expect from us:
  • We will provide you with up to date, accurate and comprehensive information
  • We will ensure that forms/ brochures/ leaflets contain simple language and are widely available.
  • If we cannot provide you with the information you requested we will direct you to the appropriate body.
Responsiveness and Timeliness
  • We will promptly respond to your requests or enquiries.
  • We will inform you of progress should any delays arise,
  • We will answer all calls by giving our name and section name.
  • All letters and emails to Contain relevant contact details.

Visitors to our Office
  • We will provide clean and accessible offices and meeting rooms that ensure privacy and meet health and safety standards.
  • All visitors will be treated in a polite and courteous manner.

Official Languages Act
We will ensure that customers who wish to conduct their business through Irish can do so.

Equality and Diversity
We will respect the principles of equality and the diversity of our customers, in the delivery of our services.

We will at all times respect and maintain the confidentiality of information that is entrusted to us.

If you are dissatisfied with any aspect of our services please feel free to make a complaint. It will be dealt with fairly and promptly and you will be informed of the outcome accordingly.

How to make a complaint
You can make a complaint by contacting
Emer Roy, Customer Services Officer, Corporate Services Section, 1 Tuansgate Belgard Square East, Tallaght, Dublin 24, Tel: 4529648 or Email:  You can also call to our offices in person.
Help us to help you

  • Provide us with fully complete and accurate information within timeframes specified
  • Show courtesy and respect to our staff
  • Keep all confirmed appointments and notifying us in good time if you cannot attend an appointment
  • Co-operating with us throughout your dealings with us